Frequently Asked Questions

• Fantastic low international call rates!!
• Lycatalk may be running different offers on a regular basis.
• These offers may be communicated to you via the web site, text message or by e-mail communications.
• If you have been referred by a friend make sure you give us their account number when you sign up and they may get a bonus - make sure that you also refer your friends and ask them to give your account number - you too could get a bonus*.

Accessing the LYCATALK service from any touch tone couldn't be easier.

Simply, register the phone numbers that you usually use with us.

When you dial in to the service using the given access numbers, your phone number will be recognized by our database and prompt you to enter your destination number.

If you are calling from a Land line or mobile then you simply dial either 1-866-539-4390 (Toll free English Access number), 1-866-601-2683 (Toll free Spanish access number) or the Local access numbers.

You will be asked to enter your pin number if your phone number is not registered to your account.

Attention! To dial destination number within the U.S. please enter the numbers without using the International code.

Please note the following:

Please do not press the dial or enter key after entering the destination number.

Please do not select the destination numbers from the contact list/phone book of your phones/mobiles and press enter/dial as this will generate a new call which will be charged by your phone/mobile operator.

Paying for your LYCATALK is very easy. You can pay for your LYCATALK using our secure payment methods:

(A) Recharge Voucher
Purchase a Prepaid Lycatalk recharge voucher at any available shops. Lycatalk recharge voucher is available for $2, $5, $10 and $20

(B) Auto Recharge
You can use your debit / credit card to automatically recharge your account.

This means that when your account reaches a certain level we will automatically recharge your account with a pre-set amount of money from your registered debit/credit card that has been agreed and preset by you.

This saves you the problem of having to remember to recharge your account and means that you seldom run out of credit on your accounts and do not experience the undue inconveniences.

You may also set-up auto recharge by calling our customer services.

Please note that if the payment is declined during recharge you may not be able to make calls using the service.

(C) Web Site Recharge
You can also recharge your account online. All you need to do is:

• Log in to your account by entering your account number and password,
• Click on recharge Account.
• Ensure all mandatory fields are filled
• Click Proceed to move to the next page and Proceed to confirm.
• All online payments are made over our secure connections.

(D) Phone/IVR Recharge
If you have registered a credit or debit card with us you can recharge your account using Phone/IVR.

Simply dial the access number from your registered line and then key in "*" then "3" on your phone once you are connected to the service and follow the prompts - it's easy!

(Please see How to use guide for instructions on Phone/IVR Recharge)

Yes you can register your numbers for speed dial and then use the service by following instructions for speed dial.

• Dial access number
• Enter pin number (from unregistered phones)
• Enter speed dial Key (1-9) when you are prompted to enter your destination number.
• Press * after entering your speed enter number (Key),

For e.g. if your destination number is registered at no. 1, dial 1* and it will attempt to connect immediately.

Speed dial can be set up in three ways:

via website

• Simply log on to www.lycatalk.us
• Login to your Lycatalk Account and enter your account number and your password.
• This will lead you to the Account information page
• Enter the destination number under the New Phone Number column
• Click ADD.
• The numbers will be stored in the serial number (Key) as added.
• To add more numbers follow the same process.

via Phone/IVR

• Dial the access number
• Follow the normal procedure to verify pin number
• Press #* for Main menu
• Press 2 to access the speed dial menu
• Press 2 to save the new speed dial numbers
• Enter the destination number for speed dial

* Exclude international code "011" when save/store destination number

via customer service

You can set up speed dial by calling our customer services on 1-877-722-5005

Please ensure you have the following details with you:

• Your account number
• Subject to verifications details provided by you.

Of course, even if the landline/mobile is not registered with us then you can still use the service, just dial either of the Toll Free access numbers or the Local access number we provide, your pin number and enter the destination number, your call can then be placed. Remember that calls from a payphone carry a surcharge, up to $0.99 per call. We recommend that if you have a cheap national call rate on your landline tariff, or if you have free inclusive minutes on your calling plan, that you use our Local Access Number.

Yes. Please check with your mobile operator for charges to dial the access numbers. Usually, Local access numbers are included in the free inclusive minutes plan but you should confirm with your mobile service provider.

Some operators consider Toll Free Access numbers to be a part of your free inclusive minutes plan so please check first.

Please note the following:

Please do not press the dial or enter key after entering the destination number.

Please do not select the destination numbers from the contact list/phone book of your phones/mobiles and press enter/dial as this will generate a new call which will be charged by your phone/mobile operator.

Lycatalk is a CLI recognised service and will work better from Land lines/Mobiles, and does not take any responsibility for the service if Lycatalk is used through VOIP network or through any PABX system as it does not provide proper CLIs and also Lycatalk does not take any responsibilities for the pin numbers given to customers and it is customer's responsibility to safe guard the pin numbers provided.

For further information please contact our friendly multilingual customer services.

When your balance runs down to $0.00 or low on credit you can recharge your account by:

• Website
• Phone/IVR
• Customer services
• Auto recharge
• Voucher recharge

You can use your debit / credit card to automatically recharge your account.

This means that when your account reaches a certain level we will automatically recharge your account with a pre agreed amount of money from your registered credit/debit card.

This saves you the problem of having to remember to recharge your account and means that you never run out of credit on your account or experience any unnecessary inconvenience.

Once you are connected to the service use the following feature keys to enhance your LYCATALK experience.

• For a Next call : # #
• Recharge your account by phone - * 3 ( Follow IVR prompt: PRESS 1 for credit/debit card or PRESS 2 for Voucher pin )
• For last number redial - # 1
• For speed dial Press * after dialing your speed dial number, for e.g. if your destination number is registered at no. 3, dial 3* and it will attempt to connect immediately.
• Please note that some services would not work if your balance is $0.00

Yes, this service can be used from a payphone. Just dial Pay Phone access number we provide (1-866-601-4964), enter your pin number followed by the destination number with the complete international dialing code at the prompt. Remember that calls from a payphone carry a surcharge, of $0.99 per call. Pay Phone service provider bills us for this as a maintenance charge and uses it for their equipment.

Shortly, we may have a list of access numbers you could use when you call from some international destinations - Please call our customer services for more details. Different charges may apply for using this service from abroad.

No all you need is access to a phone service. We will provide you with an access number and PIN number to access the service from almost any phone.

You will be able to VIEW your call history online within minutes after making the call or processing any recharge.

There are no hidden charges you simply pay for the calls that you are connected to through our services.

No, we only charge for all calls that are connected after entering the destination number. Connected calls may include calls reaching to voicemails and operator prompts in some cases.

Usually, before each call is connected the minutes prompt will inform you of the call charges per minute for the destination you are calling.

The played minute's message prevails over any publicized rate on the LYCATALK website, printed publication or other means of advertising with the effective dates respectively.

This minute's message itself is free of charge, therefore if you do not agree with the played minute's message charges, immediately hang up before your call is connected and you will not be charged for the call.

We charge all connected calls in 1 minute increments.

You will not be charged by LYCATALK for dialing the access numbers but may be charged by the phone/mobile operator depending on your tariff plan.

No. You would not be charged by LYCATALK, please check with your phone/mobile operator for charges to call the customer services numbers. Usually Toll Free numbers are not charged by fixed line providers.

The minimum recharge for the service is: $5 for credit / debit card

You only pay line rental to your phone (landline/mobile) service provider.

Yes, all our costs are inclusive of VAT(Value Added Taxes).

Please refer to our current tariff structure available on the 'Cheap International Calls' Section of the web site or call customer services on 1-877-722-5005.

Only one user can use the pin at a time. If someone is using your pin and if you try to enter the same pin number, you will get an engaged tone.

The Recharge amount should be transferred back into your account in 3 working days. If in case if you face further difficulties, please contact customer services or e-mail us at cs@lycatalk.us

No, this offer cannot be used in conjunction with any other promotional offer currently offered by LycaTalk.

Any referral call credit of $5 will become payable to the referrer's account after a period of 10 working days following the total $30 top-up of the referred account. Referral should complete a top up of $30 within 3 months from the date of registration & has to use a minimum of $5. The referral bonus will only be payable where the referred account is from a different address, is purchased using a different method of payment and reflecting different call records. The award of the credit will be at the sole reasonable discretion of Lycatalk that the above conditions have been met. Fraudulent claims of referral credits may result in account suspension of both accounts.

It may take up to Three working days after the account opening to credit your account with $5 for accounts opened online.

PROPER means any other landline destination for the respective country name unless otherwise specified.

Sometimes your call reaches voicemail of the called destination number or is answered by the destination operator but the operator at the other end does not transmit the voice message to us. However you can call our customer services or e-mail us at cs@lycatalk.us if you have been charged wrongly and claim refund within 24 hours of making the call. We will investigate the issue and may refund calls where appropriate.

Please feel free to contact one of our LYCATALK customer services representatives if you have any query on 1-877-722-5005 or e-mail

at cs@lycatalk.us

* Terms and conditions apply - LYCATALK Terms & Conditions